Purchase Terms and Conditions
By placing an order with Pepper Pong, you agree to the following terms and conditions.
Effective November 5, 2026. On this date we moved from pre-orders of the Full Set to the Holiday Bundle. The sections below cover the Holiday Bundle. The Earlier Pre-Orders section at the end keeps the terms that apply to Full Set pre-orders placed before November 5, 2026. The version posted when you placed your order is the one that applies to it.
The Holiday Bundle is one Pepper Pong Starter Set that arrives before Christmas and one Pepper Pong Full Set reserved from our next production batch. The Full Set is a pre-order: it is sold ahead of inventory arriving, and you agree to wait for it.
When you reserve a bundle, you are charged in full at the time of purchase, just like a regular order. Placing the order constitutes your express agreement to the charging of your provided payment method at that time.
Starter Set. Starter Sets are arriving at our warehouse now and ship as they come in, in the order bundles were placed. Every bundle reserved by December 15, 2026 is expected to arrive before Christmas in the continental United States. Carrier delays outside our control can affect this, so it is an estimate, not a guaranteed delivery date. If your Starter Set will not make it by December 24, we will email you before then.
Full Set. Ships from our next production batch, expected to arrive in mid January 2027. Bundles ship in the order they were placed. We will email you when your Full Set ships, with tracking.
If the batch is delayed beyond January 31, 2027, we will email you with the new date, and you may choose a full refund of the Full Set portion of your bundle instead of waiting.
You can cancel your bundle for any reason within 7 days of placing it, as long as the Starter Set has not yet shipped. Email play@pepperpong.com with your order number and we will refund you in full to your original payment method, typically within 10 business days.
Once the Starter Set has shipped, the Full Set portion of your bundle can still be cancelled any time before it ships, for a refund of that portion to your original payment method. The Starter Set is then covered by our 60-Day Money-Back Guarantee like any other order.
If we miss the Full Set shipping window, the full-refund choice described under Shipping Windows always applies.
The Holiday Bundle is limited to one per household. Orders for more than one bundle to the same household may be reduced to one, with the difference refunded.
The bundle is sold as one item. The two sets cannot be split into separate orders, swapped for other products, or combined with other set offers or discount codes.
Every Holiday Bundle includes one Full Set (4 paddles, 3 balls, the fence and the carry bag), one Starter Set (2 paddles, 3 balls and the fence), free shipping on the bundle, and access to the Pepper Pong Companion App.
Free gift offers tied to buying multiple sets do not apply to the bundle.
The 60-Day Money-Back Guarantee covers both sets. For each set it starts on the day that set is delivered, not the day you placed the order. Waiting for your Full Set never costs you any of your trial time.
Your bundle price is locked in at checkout. Later price changes, sales, or promotions do not change what you paid, in either direction.
Please make sure the email and shipping address on your order stay accurate, and keep an eye on your inbox (including spam) for updates about your pre-order.
Need to change your address before it ships? Email play@pepperpong.com and we will update it. Address changes requested after fulfillment begins may not be possible.
These terms apply to Full Set pre-orders placed before November 5, 2026, and are kept here for reference.
What a pre-order is. Items marked Pre-Order were sold ahead of our next inventory arrival at a discounted Wait & Save price. You paid less because you agreed to wait. You were charged in full at the time of purchase.
Shipping window. Pre-order items ship in 3 to 5 weeks from your order date. The window shown on the product page and in your order confirmation email is an estimate based on confirmed production and freight schedules, not a guaranteed date of delivery. If we cannot ship within the stated window, we will email you with a new date, and you may choose a full refund instead of waiting.
Cancellation. You can cancel for any reason within 7 days of placing the order for a full refund to your original payment method. After 7 days, a pre-order that has not yet shipped can be cancelled for store credit in the full amount you paid. If we miss the shipping window, the full-refund choice always applies.
Free gifts. Pre-order sets count toward free gift unlocks and the gifts ship together with the pre-order. If a cancellation drops the order below a gift's unlock level, that gift is removed from the order.
Everything else, including the 60-Day Money-Back Guarantee, locked pricing, customer responsibilities and changes to these terms, applies as written above.
We may update these terms from time to time. The version posted at the time you place your pre-order is the one that applies to it.
Questions? We are at play@pepperpong.com.